Is ordering online secure?
Yes definitely. We are using Omise Payment Gateway for all our transactions on the website. Omise payment gateway is one of the most secured payment platforms in Southeast Asia. We also use SSL secure connections on our website to encrypt all of your personal data. So rest assured, you are in good hands when it comes to online shopping.
Do I have to be a member to order online?
No you can certainly check out as a guest. However, becoming a member is super simple. All you have to do is fill out a form here and hit register. Once you have, you will be sent a confirmation email of your account with us. This way, all your information, including purchase history and delivery addresses are already stored in the system and you won’t have to re-enter them again making shopping a breeze.
How do I sign into my account and edit / change my information?
Once you are a member, all you have to do is login to our website and you can make changes to your details under “My Account” located on the right hand side below your username.
How do I place an order?
The first step is to sign up to become a member. Once you’re a member, simply head to the Shop page and begin browsing through our products. Add each selection to your shopping cart and checkout through our payment gateway. You will be guided and prompted every step of the way.
How will I know that you have received my order?
Once your order has been placed and your payment received, you will receive a confirmation email from us within 24 hours.
How do I know my orders have been shipped.
You will receive an update email once your order has been shipped along with the tracking link. All you have to do is just click on the link provided by us to track your order.
When do I receive my order?
If you are living in Bangkok and the Bangkok Metropolitan Region, you will receive your orders within 1-2 days. If you are living outside of Bangkok and the Bangkok Metropolitan Region, you will receive your order within 3-5 days.
How do you pack your goods?
Each product is packed with a layer of bubble wrap to avoid any damages along the way. Please see below some images of how we pack your orders.
How do I change or cancel my order?
Once your order has been placed, you will not be able to cancel or change your orders.
What is the minimum order?
There is no minimum order.
What is the order cut-off time?
This only applies to “next day delivery” orders. Please place all orders before 11am if you require your orders to be sent by the following day.
Can I sign up to your newsletter?
Of course you can! Just scroll to the bottom of our homepage and add your email address under the “Let’s Connect” area. You will then receive an email confirming the newsletter subscription and once you confirm you will be added to our mailing list.